Return and Refund Policy

Effective Date: 2026-10-02

1. Overview

Sauna Tub Oasis is owned and operated by BF Stores LLC. At BF Stores LLC, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through saunatuboasis.com.

Summary

  • Region: United States
  • Return window: 30 days total, but damage must be reported within 48 hours of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
  • Restocking fee: 25% of the product price for non-defective returns. No fee for damaged, defective, or incorrect items

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

Please inspect your delivery before signing for it. If the packaging or item is visibly damaged, note it on the carrier's delivery receipt. This is essential for freight damage claims.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, arrange the return at no cost to you and send a replacement or a full refund. No restocking fee applies to damaged, defective, or incorrect items.

5. Return Shipping and Fees

For non-defective returns, return shipping is the customer's responsibility, using a carrier approved by us. Items must be shipped within 7 days after approval. A 25% restocking fee, based on the product price, will be deducted from your refund. 
Please contact us before shipping any return. Items sent back without approval may not be accepted.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 business days after approval
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Damage claims reported more than 48 hours after delivery
  • Items damaged due to misuse or neglect
  • Personalized, custom-made, or perishable goods
  • Items that have been used or installed, unless defective on arrival

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from BF Stores LLC, you agree to this Return and Refund Policy.

BF Stores LLC
support@saunatuboasis.com
423-600-5080
116 Agnes Rd, STE 200, Knoxville, TN 37919, United States