Shipping policy

Effective Date: 2026-09-22

1. Introduction

Sauna Tub Oasis is owned and operated by BF Stores LLC. At BF Stores LLC, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on saunatuboasis.com.

  • Service name Standard Shipping
  • Price Free
  • Delivery time Most orders arrive within 1 to 3 weeks
  • Destination United States
  • Coverage All products unless a product page says otherwise

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping Free on all eligible orders shipped within the United States

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Our products ship directly from the manufacturer, so delivery times vary by product and brand. Most orders arrive within 1 to 3 weeks of purchase. Some larger or made-to-order items may take longer.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Smaller items ship via national carriers such as UPS or FedEx. Larger items such as saunas, hot tubs, and cold plunges ship by freight. Freight is delivered curbside, and the carrier will usually contact you to schedule a delivery window. Please inspect your delivery before signing, and note any visible damage on the delivery receipt before you sign.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your order is later than expected, email us at support@saunatuboasis.com or call 423-600-5080.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. Non-defective returns are subject to a 25% restocking fee. See our full Return Policy for details.

  • Return shipping Customer pays return shipping unless the item is defective or not as described
  • Refund timing Approved refunds are issued to the original payment method within 7 business days.

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with BF Stores LLC.